Eventus Solutions Group to Present Strategies for Modernizing Siebel at Free immixGroup Webinar
Eventus Marketing Team
DENVER — Eventus Solution Group announced today it will be presenting strategies for modernizing Siebel at a free webinar being hosted by ImmixGroup (www.immixgroup.com) on Thursday February 26, 2015 at 2:00 EST. In this webinar, Eventus Senior Director of CRM Architecture Doug Dostal will describe how components of Oracle Service Cloud, Oracle’s cloud-based CRM product, can be integrated with an existing Siebel implementation to provide CRM modern functionality, but without the risk and expense of a complete Siebel replacement.
What: Join Eventus Solutions Group and immixGroup for a free online webinar, Why Modernizing Siebel is More Cost-Effective than Replacing It”. The following topics will be covered:
- How Oracle Service Cloud (OSC) components can be added to a Siebel installation to create a modern hybrid architecture
- How a hybrid Siebel-OSC architecture lets Siebel users cost-effectively leverage their investment in Siebel, while adding modern customer experience capabilities from OSC
- The four most common use cases for modernizing an existing Siebel implementation with OSC
- The four primary integration techniques for creating a hybrid architecture so that Siebel remains the system-of-record
When: Thursday, February 26, 2015
2:00 p.m. ET
Where: Online – Live Webinar
Who: Doug Dostal
Senior Director, CRM Architecture,
Eventus Solutions Group
For more information, visit https://eventusg.com.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.