Eventus Solutions Group Named an Interactive Intelligence Elite Partner
Eventus Marketing Team
DENVER – Eventus Solutions Group, the customer engagement specialists, today announced it has become an Interactive Intelligence Elite Partner. The partnership agreement enables Eventus Solutions Group to provide sales, service and support nationwide for the Interactive Intelligence communications, collaboration and customer engagement solutions, which can be deployed in the cloud or on-premises. These solutions include functionality for contact center, unified communications, and business process automation.
“Similar to the movement we saw a few years ago toward cloud-based CRM, large enterprises are reaching out to us for help with their cloud-based call center strategies,” said Milos Djokovic, managing director for Eventus Solutions Group. “Cloud-based telephony solutions offer significant advantages, including lower capex costs, more flexibility and faster implementation. It’s now the fastest growing part of our business and partnering with Interactive Intelligence enables us to deliver and support a comprehensive set of solutions.”
Eventus Solutions Group is nationally renowned for its strategic planning, technology sourcing and implementation, and day-to-day operational execution exclusively in the contact center and customer engagement arenas. Eventus clients include leading brands in healthcare, insurance, retail, communications, government and other industries.
“Eventus is well-known for its innovative, yet practical approach to optimizing customer engagement,” said Paul Weber, chief business officer for Interactive Intelligence. “This expertise, combined with our cloud and on-premises solutions designed to enhance the customer experience, will help organizations get the most from their contact center deployments.”
For more information, visit https://eventusg.com.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.