Comprehensive Managed Solutions that Make a World of Difference
Transforming Technology
Eventus’ experts help clients select, deploy, and integrate the technology solutions that drive a true CX transformation. We are experts at building, integrating, and managing cloud CX platforms, ensuring that your carefully designed experiences are delivered effectively. Our edge comes from years of experience as technologists and operators, which helps us align the latest technology trends with proven operational methodologies and techniques. We meet you wherever you are in your CX journey, from providing short-term and high-impact fixes, to professional services implementations, to full-turnkey technology solutions where we bring the perfect technology stack to the table.
Eventus’ experts orchestrate all of the channels of your customer experience to provide the compelling interactions with your brand that today’s sophisticated consumers expect. Our contact center services deliver a seamless experience across all touchpoints, including voice, text, social media, embedded web self-service, chatbots and more. By working with Eventus, clients get a core omni-channel foundation upon which they can easily build. And, by unifying communications and providing a superior omni-channel experience, we help you secure customer loyalty and satisfaction.
Let Eventus build an effective cockpit to help your agents manage their daily workload and better serve customers. A unified Agent Desktop provides a unified view of customer conversations across all channels, throughout the customer journey history. This reduces the effort to search for information, provides faster resolution of issues, and increases the value of each interaction. What’s more, Eventus’ process simplifies agent training to speed time to proficiency within new workflows. Get these benefits even faster with our proprietary Digital Accelerators—providing key agent desktop features in a quarter of the time required for traditional implementations.
Eventus helps clients deploy technologies that meet the expectations of customers who expect efficient and user-friendly self-service options. Whether your customers are looking for a fun self-service interaction or need encouragement to help themselves, we help you craft compelling self-service experiences. This begins by identifying new and existing business processes that can be exposed through voice and digital channels, and deploying a range of AI-driven technology solutions to customize encounters. These improved self-service experiences deflect unnecessary interactions with agents, helping you and your customers more rapidly see desired results.
Process automation comes in many forms, and it is transforming every part of the contact center. This automation can reduce duplicating data entry from customers and employees and eliminate many common menial tasks, minimizing time on processing and maximizing time agents spend on customer interactions. Eventus consultants bring experience on multiple platforms across hundreds of projects to help clients identify which processes can provide the most impactful improvement through automation. By automating as much as possible for both customers and agents, we help clients create an enhanced customer experience and tremendous operational efficiencies.
CX transformation doesn’t have to be hard. Remove the friction from your customer experiences with this roadmap to a modernized contact center that achieves a truly productive, predictive and personalized CX.
