Orchestrate great experiences, every time.

While contact center technology has matured, and new approaches to improving Customer Experience (CX) are well underway, the industry has yet to deliver on the promise of the fast and friendly service consumers and business expect in 2020. Even with the best of intentions and millions of dollars invested, combinations of technologies remain siloed, and un-orchestrated. In this white paper, we explore The Orchestrated Customer Experience: a comprehensive and practical approach that Eventus uses to deliver productive, predictive and personalized experiences so efficiently that the costs associated with running traditional contact centers substantially decrease.

Customers today expect to be served via an frictionless experience, on their terms, within the context of their digitally connected lives, delivering positive outcomes within seconds or minutes, redefining relationships and driving life-long loyalty. As enterprises continue to drive their digital transformation initiatives, CX becomes increasingly important. It’s time to replace complexity with simplicity. With an Orchestrated Customer Experience, CSRs can become human again, truly enabled by data and systems which make it not only possible but delightful to deliver productive, predictive and personalized experiences consistently and professionally. As contact centers become the front line, including in the most intense times including the recent COVID-19 pandemic, the opportunity to improve how people connect becomes even more meaningful.

• Learn about the 3 core functional components of The Orchestrated Customer Experience
• Utilize the tools and frameworks to deliver frictionless omni-channel experiences to your customers
• Leverage the modular nature of The Modernized Contact Center Framework to adapt to quickly changing business needs, such as COVID-19