How Will You Manage?

Enterprises are becoming increasingly reliant on data-driven decision making, and nowhere is data-driven decision-making more important than in the customer service and customer experience (CX) environment. If used correctly, new technologies can improve customer support, create positive experiences, and drive loyalty.  In today’s digital world, CX has become as important as the product or service itself.

With multiple sources of data from a mix of contact center vendors the data deluge is impacting the professionals responsible for optimizing CX with even greater challenges. How can we unify, simplify, and amplify great business outcomes using data aggregation, management, reporting and activation technologies?

What Attendees will learn:

• Top trends in big data analytics and BI
• The impact of innovation and open integration on the size of big data sets, driven by AI, RPA, natural language processing, machine learning, identity verification for privacy protection, and more
• How to ensure multi-vendor environments don’t create data management headaches and information distortion, but deliver actionable benefits

Who should attend:

• Customer Experience Professionals
• Contact Center Executives
• Contact Center and CX Operators