by Arti Visana | Jun 30, 2020 | Covid-19, Feature, Technologies, Trends
The Big CX Leap to Cloud: Beyond Contact Center 30 JUNE 2020 Eventus The news is filled with stories about contact centers forced to respond to Work From Home (WFH) models given the COVID-19 global pandemic, which leaves no region untouched – including North America,...
by Al Miller | Jun 30, 2020 | Covid-19, Technologies, Trends
Passing the Test: Cloud Agility, Cultural Resilience in the Age of COVID-19 Contact Center Shifts 30 June 2020 By Sean Erickson Operating contact centers and developing CX innovations has never been easy. I’ve been in this industry for three decades, have been CEO of...
by Arti Visana | Jun 29, 2020 | Covid-19, Feature, Partners, Technologies, Trends
Will Identity Verification Automation Change Contact Center and CX Dynamics For Good? 26 JUNE 2020 Eventus There is a perfect storm brewing during this time of COVID-19 as the contact center and CX industries have been forced to pivot to Work From Home models,...
by Al Miller | May 5, 2020 | Covid-19, Technologies, Trends
Reach a Specialist in Minutes Through Healthcare Contact Center Expert Routing 05 May 2020 By Sean Erickson The advantages and benefits of medical call centers – whether they are run by hospitals, clinics, government agencies like the U.S. Department of Veterans...
by Arti Visana | Apr 9, 2020 | Covid-19, Press Release, Technologies
Eventus Expands COVID-19 Rapid Response Program 09 APRIL 2020 Eventus Announcements Cloud Solution and Virtual Contact Center and CX Applications Enable Companies to Support Work From Home Models across Agents, Managers and Operations Leaders April 7, 2020, Denver, CO...
by Arti Visana | Apr 8, 2020 | Covid-19, Feature
Accelerating Innovation from CX to PX Contact Center Technologies Applied to Improve Patient Experience 07 APRIL 2020 Eventus Telemedicine and telehealth have been in existence for nearly twenty years, but the adoption rate has been slower than other Internet-based...
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