by Sean Erickson | Jun 30, 2020 | Covid-19, Technologies, Trends
Passing the Test: Cloud Agility, Cultural Resilience in the Age of COVID-19 Contact Center Shifts 30 June 2020 By Sean Erickson Operating contact centers and developing CX innovations has never been easy. I’ve been in this industry for three decades, have been CEO of...
by Sean Erickson | May 5, 2020 | Covid-19, Technologies, Trends
Reach a Specialist in Minutes Through Healthcare Contact Center Expert Routing 05 May 2020 By Sean Erickson The advantages and benefits of medical call centers – whether they are run by hospitals, clinics, government agencies like the U.S. Department of Veterans...
by Sean Erickson | Apr 2, 2020 | Covid-19, Technologies
Telemedicine is Inevitable and With the Application of Customer Experience to Patient Experience, Contact Center Expertise Will Drive Successful Outcomes 02 April 2020 By Sean Erickson Rising healthcare costs and the growing need for access to affordable health care...
by Sean Erickson | Jan 14, 2020 | Feature
CX and The Customer Evolution: In 2020 Change Will Be The Only Constant 14 January 2020 By Sean Erickson While predictions abound this time of the year, I have only one – that change will be the only constant as we head into the third digital decade of the 21st...
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