by Jennifer Chan | Sep 24, 2021 | Press Release
Engagement Hubs Put Customers at the Center 24 September 2021 Eventus Customer engagement hubs (CEHs) have become increasingly popular for a simple reason: They centralize all customer interactions in a single, simplified customer experience, enabling synchronization...
by Jennifer Chan | Sep 15, 2021 | Feature
Virtual Call Centers: Is your work-at-home arrangement a competitive advantage? 15 September 2021 Eventus As we move toward a post-pandemic world, customer experience professionals may be evaluating their current remote call center teams. With staff working at home...
by Jennifer Chan | Mar 25, 2021 | Feature
Delivering The Orchestrated Customer Experience: Why – And How – We Need to Rethink The Contact Center 25 March 2021 Greg Weber Customer expectations have changed dramatically in recent years, both in the B2B and the B2C worlds. “The Amazon Effect,” as...
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