Eventus Solutions Group CEO Milos Djokovic Joins Forbes Technology Council
Forbes Technology Council Is an Invitation-Only Community for World-Class CIOs, CTOs, and Technology Executives
Denver, Colorado; November 12, 2019 — Milos Djokovic, Founder, CEO and Managing Director of Eventus Solutions Group, a Customer Experience and Contact Center company serving large enterprises across all major vertical markets, has been accepted into Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs, and technology executives.
Djokovic was vetted and selected by a review committee based on the depth and diversity of his experience. Criteria for acceptance include a track record of successfully impacting business growth metrics, as well as personal and professional achievements and honors.
Djokovic is responsible for Eventus Group’s strategic consulting, managed solutions and enabling technology offering and evolution. He is an expert in CRM applications, telephony communications channels, cloud computing, and networking.
“We are honored to welcome Milos into the community,” said Scott Gerber, founder of Forbes Councils, the collective that includes Forbes Technology Council. “Our mission with Forbes Councils is to bring together proven leaders from every industry, creating a curated, social capital-driven network that helps every member grow professionally and make an even greater impact on the business world.”
“I’ve been following Forbes for decades,” Djokovic said. “It is an honor to join such a distinguished group of technology leaders and entrepreneurs. It’s never been more important for enterprises to collaborate on digital solutions, especially in the fast-growing and changing Customer Experience industry, which brands are investing in given how important service is to customers who have more choices than ever.”
Before co-founding Eventus, Djokovic served as the Chief Executive Officer of Zi Corporation, a public mobile software company. In his four and a half years there, he directed an organizational realignment and strategic refocusing of Zi, and successfully led the company to an acquisition by Nuance in April 2009. Earlier in his career, he founded Toronto-based CRM services company Cygnus Corporation in 1992. Following its acquisition in 1998 by Denver-based TeleTech, one of the largest call center outsourcing companies, he was appointed Chief Technology Officer for TeleTech.
As TeleTech’s CTO, Djokovic led the development and delivery of advanced technology solutions for CRM. He also served as Chief Executive Officer of enhansiv, an Irvine-based software subsidiary focused on marketing and managing hosted technology products for the CRM marketplace. He served at Accenture where he helped develop the firm’s CRM technology strategy. Djokovic is a licensed professional engineer and holds a bachelor’s degree in computer engineering and management science from the University of Waterloo in Ontario, Canada.
ABOUT EVENTUS SOLUTIONS GROUP
Eventus delivers Experience Design, Managed Solutions, and Enabling Innovations with engagement models that Amplify CX Outcomes. Eventus has influenced over 1 billion customer interactions, reduced over $100mm in Client costs, all while improving customer loyalty. Eventus provides industry expertise, a partner ecosystem, and proven methodologies that enable their Clients to exceed goals, minimize risk, and drive CX success.
ABOUT FORBES COUNCILS
Forbes Councils is a collective of invitation-only communities created in partnership with Forbes and the expert community builders who founded Young Entrepreneur Council (YEC). In Forbes Councils, exceptional business owners and leaders come together with the people and resources that can help them thrive.
View Milos Djokovic’s Forbes Technology Council profile here.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.