Eventus Solutions Group Recognized for Excellence in Digital Transformation at PegaWorld 2019
LAS VEGAS, NV — Eventus Solutions Group, globally recognized consulting and managed services firm, has been recognized with the award for Excellence in Digital Transformation at PegaWorld. Pegasystems Inc. is the software company empowering digital transformation at the world’s leading enterprises. Pega’s adaptive cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its 35-year history Pega has delivered award-winning capabilities in CRM and digital process automation (DPA) powered by advanced artificial intelligence and robotic automation to help the world’s leading brands achieve breakthrough business results.
“Once again at this year’s PegaWorld we would like to honor and celebrate our most strategic partners who play an essential role in delivering transformational business outcomes for our mutual clients,” said Ken Nicolson, vice president, global alliances at Pegasystems. “Pega presents this award to Eventus Solutions Group in recognition of its leadership and expertise in developing and delivering customer service solutions built on Pega.”
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.