Sean Erickson Joins Eventus Solutions Group as Managing Director
Denver, CO – January 29, 2019- Eventus Solutions Group, a global customer engagement and contact center consulting company, today announced its recent addition of Sean Erickson as Managing Director, leading the Strategy Consulting practice. Sean joins managing directors Milos Djokovic, Craig Tobin, and Rob Rutledge as part of the executive leadership team.
Sean comes to Eventus from One Touch Brands where he was President and CEO. One Touch Brands is a provider of video chat solutions, with an emphasis in employee recruiting, healthcare and financial service industry solutions. Prior to One Touch Brands, Sean had an extensive background in customer experience and customer service. These roles included President of North America at TeleTech, responsibility for all North America Consumer market offline Sales, Customer Care and Tech Support for Dell and the Chief Ventures, Infrastructure and Marketing Officer at Sitel. Sean has been the CEO of three early stage companies including founding one of the first agent-at-home, business process outsourcers, Cloud 10, which was acquired by Transcom in 2009. Sean has leveraged his experience and knowledge to connect brands to their consumers, creating value by focusing on customers first.
“We are delighted to add someone with Sean’s extensive contact center and customer care leadership ability to Eventus. Sean’s 30 years of expertise in customer experience and contact center/BPO operations enables Eventus to address the growing demand for our consulting and managed services practices. His ability to leverage motivated talent and advanced technology to transform a customer journey into an exceptional experience.” -Eventus Managing Director and CEO Milos Djokovic
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.