Modernizing Siebel Could be Simpler that You Thought
Modern Siebel? Isn’t that an oxymoron? While people use many adjectives to describe Siebel, modern typically is not one of them. However, Siebel users need modern CRM capabilities just as much as anyone else. To help Siebel customers understand their strategic options for modernizing, Eventus and Oracle are presenting a free webinar, Evolve Your Siebel CRM with The Oracle Roadmap to Modern™. This live webinar will take place March 23, 2016, at 1 pm ET/10 am PT. To register for the webinar, click here.
Even though Siebel is not particularly modern, many large Siebel shops still see their Siebel CRM software as just as foundational to their business as their ERP system. While many have tried, no current cloud-based CRM vendor yet offers sufficient scalability and functionality to provide a legitimate Siebel replacement option. However, rip-and-replace is not the only way to modernize Siebel.
Eventus Solutions Group has been working with the team at Oracle over the past year on an alternative option for Siebel users that Eventus calls “Siebel Modernization”. Instead of ripping and replacing Siebel, why not deploy a hybrid architecture where Siebel remains the core CRM system of record, but Oracle Service Cloud provides needed modern capabilities such as web self-service, digital channels, and modern knowledge management—what we call “systems of engagement”?
Join us on March 23rd, when Eventus Solutions Group Director of Cloud Services Doug Dostal joins Roderick Peace, Director of Product Management for Oracle Service Cloud, to share the latest updates on the Siebel Modernization initiative. You’ll come away from this webinar empowered and confident there is a modern roadmap for your organization after hearing and seeing first-hand the following from the team:
- Why Siebel is one of the primary candidates for The Oracle Roadmap to Modern™ Customer Service
- Demonstrations of Oracle Service Cloud providing Email, Chat and Knowledge Management capabilities for a Siebel CRM instance
- How to expedite Siebel migration projects using Oracle’s Siebel Integration Accelerators
- Recent Siebel Modernization success stories
About the Speakers
Doug Dostal Doug is Sr. Director CRM Architecture for Eventus Solutions Group. Doug has maintained extensive architectural expertise with major CRM Systems focusing on cloud-delivered applications. He has acted as primary architect for over 30 CRM engagements. Doug is often requested as a senior level architectural advisory for client organizations including Fortune 500 organizations. Doug spent 15 years as a Signal Officer in the U.S. Army, has a BS Degree in Management Information Systems from Iowa State University and received his MBA from the University of Iowa.
Roderick Peace Roderick is Director of Product Management with Oracle. He is responsible for the Oracle Service Cloud Accelerators (Open Source Reference Integrations to systems like Siebel, EBS, and SFDC). Before joining the Service Cloud PM team, Roderick lead the global technical architecture team for RightNow professional services. His diverse background ranges from developing large scale database and interactive marketing initiatives for United Airlines, to managing the teams that built theatrical campaigns for Twilight, Inception, and Avatar. Roderick has been with Oracle for the past five years and is based in Bozeman, Montana.
The Oracle Roadmap to Modern is a trademark of Oracle Corporation.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.