CodeBaby Partners with Eventus Solutions Group
Eventus Marketing Team
Colorado Springs, CO — CodeBaby and Eventus Solutions Group today announced a partnership in which the two companies are delivering joint solutions to address customer engagement challenges for brands through a self-service model. By combining CodeBaby’s Intelligent Virtual Assistant (IVA) technology with Eventus’ contact center consulting and managed services, clients will now have a comprehensive solution that optimizes customer engagement and increases online conversions on average a stunning 1000 percent more often.
Many companies are going beyond traditional telephone-based customer service to a more contemporary self-service model to realize benefits for consumers and businesses alike. In fact, studies show people embrace the self-service model with 75 percent of respondents saying that the model is more convenient and 67 percent saying they prefer online decision support and self-service to speaking with a customer representative.
“By partnering with Eventus we are delivering the right mix of comprehensive self-service,” said Dennis McGuire, CEO, CodeBaby. “Combining virtual assistants and optimized digital engagement creates rich online experiences and decision support so companies can educate, navigate, guide and ultimately convert new business.”
With a positive reputation for optimizing the way businesses engage with their customers and as partners with Oracle and Salesforce.com, Eventus differentiates brands by developing lasting, profitable customer relationships through tailored and unified web, social, and contact center experiences. The CodeBaby Intelligent Virtual Assistants (IVA) improves customer engagement by answering questions, guiding users to the right information, confirming accuracy on forms and applications, and ensuring the user is never more than one click away from getting human help when needed.
“Self-service capabilities improve customer satisfaction while reducing costs,” said Milos Djokovic, Managing Director, Eventus Solutions Group. “The partnership with CodeBaby adds a new element of self-service into our engagements with their Intelligent Virtual Assistant technology. This partnership enables us to deliver exceptional online self-service experiences so that our clients can add customers, grow revenue and build loyalty.”
For more information, visit https://eventusg.com.
CodeBaby is a global digital engagement and intelligent virtual assistant (IVA) technology provider. Leveraging emotional engagement and video game expertise, CodeBaby’s solutions drive engagement and retention for Fortune 500 customers within healthcare, financials, banking, and eCommerce. CodeBaby is an Oracle Gold partner, and was recently named a 2014 eHealthcare Leadership Award Winner for providing innovative solutions in healthcare. Visit us at http://www.codebaby.com or follow us on LinkedIn and Twitter @CodeBaby.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.