NexxPhase Partners with Eventus Solutions Group
Eventus Marketing Team
Atlanta, GA – NexxPhase, a company that provides cloud-based services designed to break down communication silos and enhance the customer engagement, allowing for the Single View, recently teamed with the Eventus Solutions Group to deliver Cloud based CRM and consulting service to current and future clients.
Eventus Solutions Group is a recognized leader in CRM and Contact Center professional services. They offer a breadth of services including strategic consulting, CRM implementation and managed services. Additionally, Eventus was recently named an OPN Specialized partner by Oracle.
“Many of our clients have had tremendous success with our implementations that unify Cloud CRM and Cloud Contact Centers,” said Craig Tobin, Managing Director, Eventus. “As customer engagement specialists with deep domain expertise in building and operating contact centers, we are excited about the NexxPhase relationship.”
Craig Mento, CEO of NexxPhase said, “Eventus has the depth of expertise in customer engagement, operations and technologies across sales, marketing and service, coupled with extensive experience gained from over 10+ Years of Oracle, RightNow, and Salesforce.com implementations. They’re certified in project management, Oracle CX applications, telephony, marketing automation and contact center.”
“Their credentials are impeccable. We couldn’t have asked for a group that was more capable or easier to do business with,” Mento continued.
For more information, visit https://eventusg.com/.
NexxPhase (http://www.nexxphase.com) helps companies shatter brick-walled customer channel siloes. The open, cloud-based NexxPhase Customer Engagement PlatformTM powers a SingleViewTM of each customer across all interaction channels and is packaged with commercial-grade contact center services in a customer-friendly, pay-for-use business model with no upfront fees or fixed minimum charges.
It can be hard to fathom a life without customer service in it. Before remote desktop support, live chat and other contact center solutions, there were complex phone trees and outsourced call centers and before that there were buggy IVR systems and telephone switchboards connecting you to the store you purchased the product from.
The past few decades have seen the business world sway multiple times between call center outsourcing and internal call center operations.